Billing Analyst

Purpose

The Billing Analyst is responsible for the accurate and timely generation, review, and processing of customer invoices and billing transactions. This role ensures billing compliance with contracts, company policies, and regulatory requirements, analyzes billing data, resolves discrepancies, supports revenue recognition processes, and drives continuous improvement in billing efficiency and accuracy.

Key Missions

Work Arrangement:

• Requires working night shift (10:00 PM to 7:00 AM PHT)
• On-site presence is required two days per week, including Thursdays.

Key Responsibilities

• Generate, review, and process customer invoices, and adjustments in accordance with contractual terms, pricing agreements, and company billing policies.
• Validate billing data against source documents (sales orders, contracts, etc.) to ensure accuracy and completeness.
• Perform billing reconciliations and investigate/resolve discrepancies, disputes, or exceptions with internal stakeholders and customers.
• Support month-end and period-end close activities related to billing, including accruals, deferred revenue, unbilled receivables, and revenue recognition entries.
• Work with Collections team in resolving aging items and billing issues.
• Respond to customer billing inquiries and escalate complex issues as needed while maintaining a high level of customer service.
• Assist with system testing, process documentation, and implementation of billing automation or ERP enhancements.
• Support audit requests and special projects related to billing or revenue operations.

Profile & Other Information

Skills & Experience Required

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent experience).
• 2–4 years of experience in billing, accounts receivable, revenue accounting, or a related finance role.
• Solid understanding of billing processes, invoicing cycles, and basic revenue recognition principles.
• Experience in ERP or billing systems (e.g., SAP, Oracle, NetSuite, Salesforce Billing, Zuora, or similar) and advanced Microsoft Excel skills (pivot tables, VLOOKUP/XLOOKUP, data analysis).
• Strong attention to detail, organizational skills, and ability to manage high volumes of transactions under tight deadlines.
• Excellent analytical and problem-solving abilities with a track record of investigating and resolving billing discrepancies.
• Effective written and verbal communication skills for interacting with internal teams and customers.
• Ability to work independently and collaboratively in a fast-paced environment.
• High integrity and commitment to accuracy and confidentiality.

Preferred Qualifications

• Familiarity with revenue recognition standards (ASC 606 / IFRS 15).
• Prior exposure to compliance, internal controls, or external audits.
• Knowledge of process improvement or continuous improvement methodologies.