Senior Executive - Center Operations
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role provides customer service, sales, and enrollment operations in person, to process biometric/biographic information collection and payment collection. supports the Center Lead in managing end-to-end Data Quality (DQ) operations for UIDAI/Aadhaar enrolment and update packets. The role focuses on ensuring strict adherence to UIDAI guidelines, achieving quality SLAs, managing ageing inventory, and driving team performance.
Key Missions
Key Responsibilities
1. UIDAI DQ Operations Management
• Manage daily processing of Aadhaar enrolment/update packets as per UIDAI guidelines.
• Ensure adherence to TAT for packet verification and submission.
• Monitor packet allocation, queue management, and workload balancing.
• Track and clear ageing packets within defined timelines.
2. Quality & Compliance (UIDAI Standards)
• Ensure compliance with UIDAI Data Quality norms and SOPs.
• Monitor rejection rates, error codes, and implement corrective actions.
• Conduct regular audits on demographic and biometric data validation.
• Minimize penalties by maintaining quality below defined SLA thresholds.
3. Team Handling
• Supervise DQ operators, verifiers, and quality analysts.
• Plan shifts, rosters, and ensure optimal resource utilization.
• Conduct refresher trainings on UIDAI guidelines and error trends.
• Handle escalations related to quality issues and processing delays.
4. Performance Tracking & Reporting
• Monitor daily targets (packets processed vs allocated).
• Prepare and share MIS reports (daily/weekly/monthly).
• Track KPIs such as productivity, rejection %, and backlog.
• Highlight risks such as underperformance, ageing backlog, or SLA breaches.
5. Audit & Documentation
• Ensure readiness for UIDAI/internal audits.
• Maintain proper documentation and audit trails.
• Ensure adherence to data privacy and confidentiality norms.
6. Coordination
• Liaise with Center Lead, HO team, and UIDAI stakeholders (if required).
• Communicate process updates, SOP changes, and targets to team.
• Ensure timely resolution of operational and technical issues.
Key Skills
• Strong knowledge of UIDAI Aadhaar enrolment/update processes
• Team management and leadership skills
• Strong analytical and reporting ability (Excel proficiency)
• Attention to detail and compliance mindset
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies