IT Support
At IDEMIA Public Security, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.
Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA Public Security operates in different businesses and in 50+ locations around the world.
Purpose
This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.
Key Missions
- Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
- Provides training to end users and transfers knowledge to other IT members,
- Proposes improvement ideas
- Works in full autonomy and reports to IT Lead or IT Manager
Profile & Other Information
- 5 to 10 years of experiences
- Technical Skills :
Hardware Lifecycle
Software Lifecycle
Mac
Windows
Active directory & users management
Network - Key Soft Skills & Behavior:
Problem Solving
Time Management
Critical Thinking
Teamwork
Customer Service
Communication
Seize all the opportunities of our fast-paced environment. Expect the unexpected.