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IT Support 2

At IDEMIA Public Security, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development. 

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA Public Security operates in different businesses and in 50+ locations around the world.

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

  • Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
  • Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
  • Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
  • Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
  • Manages IT assets (computer and communications equipment, servers, and licenses)
  • Manages and coordinates access to IT tools while ensuring compliance with security standards
  • Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
  • Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
  • Provides training to end users and transfers knowledge to other IT members,
  • Proposes improvement ideas
  • Works in full autonomy and reports to IT Lead or IT Manager

Profile & Other Information

  • 5 to 10 years of experiences
  • Technical Skills :
    Hardware Lifecycle
    Software Lifecycle
    Mac
    Windows
    Active directory & users management
    Network
  • Key Soft Skills & Behavior:
    Problem Solving
    Time Management
    Critical Thinking
    Teamwork
    Customer Service
    Communication

 

Seize all the opportunities of our fast-paced environment. Expect the unexpected.

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